Samsung vice chairman and CEO JH Han apologized to customers and shareholders on Wednesday during the company’s annual shareholder’s meeting on the controversy around a preinstalled app on the Galaxy S22 series that allegedly limited performance.
Han said the company failed to appreciate customer concerns and bowed in apology.
The app, called Game Optimization Service (GOS), was designed to optimize smartphone performance during gaming, the CEO said.
Since the sales began for the Galaxy S22 smartphones last month, customers had made complaints that the app was limiting the performance of thousands of apps.
Samsung had denied this and said the app only affects gaming app but launched a software update last week that gave customers the option to prioritize gaming performance.
CEO Han said the company will listen to customers more closely to prevent such an issue from happening again.
Some shareholders during the meeting opposed the appointment of TM Roh, the president and head of Samsung’s mobile business, over the GOS issue.
But Han defended the appointment, saying Roh had been integral to the success of the Galaxy S22 series and foldable phones since 2014.
Meanwhile, Samsung executives declined to comment on whether rival TSMC has won the order over Samsung for Qualcomm’s next chipset.
But the company said it was seeing a stable increase in its yield rate for chips smaller than 5nm.